FAQs

You will receive a confirmation text message 2 days prior to your appointment. You must reply YES to confirm or call the salon number to reschedule or cancel. If you do not respond within 24 hours we will call and/or text you again. If we still have received no communication from you 24 hours before your appointment, it may be cancelled.

Rescheduling of appointments is permitted up to 24 hours before your appointment time. Any booking fee paid will be moved to your next appointment.

If you cancel within 24 hours or do not show up to your appointment, your booking fee will be forfeited. If you have not paid a booking fee you will be charged a cancellation fee of $50. Consideration will be given to certain circumstances. Repeat no-shows will be charged a booking fee moving forward.

Please remember that your appointment is your responsibility. We ask that you please arrive at least 10 minutes before your appointment time to allow for traffic and parking. Familiarise yourself with the areas of parking beforehand. If you are running late you must contact the salon sooner rather than later. Anything after 10 minutes will result in your services being reduced. If you are later we may have to cancel your appointment and it will be classed as a no-show, incurring a cancellation fee. If you need to be finished in the salon by a particular time you need to contact us first and see if the service is doable in the timeframe. It is not fair for staff to be put under pressure with unrealistic timeframes.

We ask that you please do not bring extra people with you to your appointment. The salon can become hazardous if too crowded, and it is not safe to have children running around. We like to provide a relaxing environment for all clients in the salon at the time, you all deserve it. We understand that this is not always easy given some circumstances so please get in touch with us prior to your appointment.

We ask that you please be considerate of staff and other clients and DO NOT come to your appointment if you are unwell. We will work with you to reschedule it. It is much easier for us to have you cancel one appointment than a sick staff member cancelling a full day of appointments. If you are visibly unwell we will not commence with your appointment. A sick day off work is not the time to come and get your hair done.

We are more than happy for you to use your mobile phone, tablet or laptop in the salon. We do however ask that you be considerate of other guests and have ringtones and videos on low or silent.

All corrective appointments must attend a consultation appointment prior. We will assess your current colour and hair condition. We may need to perform a test strand. We will give you a thorough quote for the service once this is done. A booking fee will be required to secure the appointment. You may also need to commit to a care routine to prepare your hair for the corrective work. Please understand that not all desired results are achievable in one sitting.

We want all our clients to love their hair, so we spend time at the beginning of each appointment with a custom colour consultation to ensure we understand your desired colour, coupled with a realistic and honest appraisal of how and if that can be achieved in the current service or if it will be a journey requiring multiple visits.

We do not offer refunds on hair services, but if you are not absolutely in love with your hair we are happy to re-address any issues (within 2 weeks). It’s not an uncomfortable experience, we want our clients to be happy and love their hair!

However, if you decide to change your mind on the colour we originally consulted with you, this is not classed as a ‘re-do’ and any changes will be charged.

We do not refund retail products unless they are unopened and unused.

While we can give you a general estimate over the phone or by email because everyone’s hair varies greatly when it comes to colour (due to your own unique natural colour, length and texture, lifestyle and hair history) we are only able to provide exact quotes when we can evaluate your hair in person.

We do offer complimentary in-person consultations so you can find out your options and get an exact quote before you commit to a service.

If it is your first visit to our hair salons, and you need an exact quote, then we recommend that you come in for a consultation prior to booking.

This way we can assess hair condition, discuss your hair colour history & colour build-up, determine which colour service will give you the desired look, assess the time required for booking, and also give you an exact quote.

We do understand that many of our clients travel from a long distance and this isn’t possible. You can also privately message pictures to our Facebook page of your hair now, colour history, condition and a few goal colours.

This will give us a better understanding of what you are trying to achieve and we can then try and book for the correct allocated time. If we have not seen your hair in person, we can only give a price guide and will give you an exact quote after your in-salon consultation before we begin any work on the day of your booking.

Please bear in mind that if we have not seen your hair prior to your visit and we find that you will need a major colour correction first or your hair is too damaged we may need to rebook you and not perform any service on that day.

The best place to park is in the carpark found at Lake Village Shopping Centre. There is no time limit on parking so you don’t have to worry about moving your car mid-service.

If we find evidence of head lice on a guest we will not proceed with the service. We will discreetly notify you and recommend the closest pharmacy and treatment. All tools, gowns and towels will then be washed and sterilised.

Zuliani hairdressing is proud to be accredited by the Australian Hairdressing Council as a gold salon select salon. This means you can enjoy complete peace of mind that we provide only the highest quality salon services, clean and hygienic conditions, and professional stylists who understand just what you need. Australian hairdressing industry to create a better future for both hairdressers and clients.